Dear Cool English Members,
We’re excited to announce that we’re finally ready for the long-awaited site update, which will be happening tonight!
This update will enhance the site's stability, especially for those of you who have experienced issues over the past few weeks. As part of this process, members will be required to reset their passwords when they log in tomorrow.
Here’s what to expect:
A password reset email will only be sent when you attempt to log in tomorrow.
You can check the email we have on file in the Members Dashboard. If the email is incorrect or you no longer have access to it, you can easily change your email address in the dashboard before the update.
If you have any issues receiving or resetting your password, simply click the Support button in the lower right corner of the screen, or send an email to john@coolenglish.net. We can quickly set you up with a temporary password to ensure you get back on the platform easily.
We apologize again for these growing pains, but we’re confident this update will provide a much more stable experience for everyone. Plus, we’ve got lots of cool new content coming soon!
Thank you for your patience and continued support.
Best regards,
The Cool English Team
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