Dear Cool English Members,
We have recently learned that some users are having trouble logging into the platform or experiencing unexpected logouts. Our team is actively investigating this issue and working diligently to resolve it as quickly as possible.
To clarify how the system functions, you should stay logged in on one device until you log into another. Some users have reported having to log in every time they visit the site, which should not be happening.
If you encounter any issues, don't hesitate to reach out to us so that we can assist you promptly.
Thank you for your patience and understanding.
Best regards, The Cool English Team
I do have to log on every time I use it. It's not great but I've gotten used to it