Hi Cool English Members,
I'm John, the creator of Cool English, and I want to start by thanking all of you for the amazing growth we've experienced this past year! Your support has been incredible, and I'm truly grateful.
However, with this growth, I’m aware that some of you have been experiencing issues with logging in and receiving 500 errors. First and foremost, I want to apologize for this. The problem lies in the servers we’re currently using, which haven’t been able to keep up with our recent surge in traffic.
We are in the process of updating our servers to handle this growth. Unfortunately, progress has been slower than expected as we’ve been hit by two hurricanes (Helene and Milton) in the last two weeks, which has impacted our timeline.
That said, we’ve implemented a temporary fix this weekend that should help stabilize things, and we’re working on moving to Amazon servers very soon. This will ensure a more reliable and smooth experience moving forward.
If you experience any issues of any kind, please don’t hesitate to reach out to support or directly to me at john@coolenglish.net. I promise we’ll resolve it quickly and get you back up and running.
Again, thank you for your patience and understanding during this exciting yet challenging growth period. I’m just an English teacher learning how to run a website, and I’m so thankful that you’re giving me the opportunity to do this. I will continue to release new content every week to help make your classes more engaging and enjoyable.
Thanks for being part of the Cool English community!
Warm regards,
John
Creator of Cool English
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